Our response to Covid 19 | Now Open for Business

UK Sotheby’s International Realty Open for Business

As of 19 May, 2020

Guy Bradshaw
Director, Head of London Residential

We welcomed the Government’s announcement that people can now begin to move home again and our teams are excited to be able to help and assist in person. We are acutely aware of the associated risks and concerns that many people have in relation to Covid-19 and as a business our staff and clients safety is our primary concern at all times. We are also very aware at the sad loss of life that has occurred over the past few months across the Globe and the UK being particularly hard hit – we thank the NHS for their unwavering support and dedication, it is our responsibility as one of the first industries allowed back to work to act responsibly and protect the tremendous work our doctors, nurses and front-line key workers have undertaken so far.

We are aware that some agents have made the decision to immediately open branches and bring people back to work. We have embraced the last few weeks and months and remote working has been a success for a number of our teams, in fact this is something we had been doing for some time prior to lockdown. Our communication methods may have adapted but our message and dedication to our clients hasn’t. We have therefore made the decision to only open the office by appointment and if necessary – we will not be asking our staff to undertake unnecessary journeys to simply work from an office.

Other businesses around our office remain closed, including coffee shops, restaurants and other hospitality sectors, and people continue to Stay Alert and therefore Stay home. However, it is very apparent that the market has “bounced” in light of the lifting of restrictions and viewings and appointments have begun in earnest, our brokers are reporting that they are very busy with buyers and tenants alike. Offers are being made and negotiations taking place.

If you would like to book an appointment we would kindly ask you to speak with your broker or email london@sothebysrealty.co.uk or country@sothebysrealty.co.uk and in the first instance you may be offered virtual viewings and then if there is a property that you particularly would like to view then an appointment will be scheduled. Please note that owner occupied properties may come with particular time slots and restrictions our brokers will guide you on this.

  • After our initial contact via video call, phone call or email – we will invite you to a virtual viewing in the first instance
  • All of our brokers will be wearing masks and gloves, we would kindly request you do the same
  • Our brokers will greet you with a friendly approach but will not shake hands or come into contact with you
  • Our brokers will ask direct questions and will ask you to confirm your health and whether you or a family member has been affected by Covid-19
  • In most circumstances no more than one person, or one household, accompanied by the broker will be allowed in the property – Social distancing will take place at all times.
  • If there are too may people present then you may be asked to stagger entry to the property to ensure that correct social distancing can take place
  • You may be able to view a property alone if it is unoccupied and the broker and homeowner consent – our broker will wait outside
  • The property will be clean
  • Our landlords and vendors instructions with our guidance will be explained to you before an appointment, for the safety of our team and our clients if these instructions aren’t adhered to then we may ask to reschedule or postpone to another time.
  • We will follow up appointments with a video call
  • At all times we are here to answer any questions or concerns you may have and look forward to helping you

We fully appreciate that this is a different approach to business but an essential one. We want to ensure that we do our part for our staff, clients and customers. We are dedicated to customer service, we are dedicated to your health.

Yours Sincerely,

Guy Bradshaw
Director, Head of London Residential

As of 17 March, 2020

We are in unprecedented times and naturally like all businesses we are constantly adapting our strategy to do our part to protect our Staff, Clients, Agents and Partners. Our number one priority is the health and safety of everyone we work with and their families and friends. We are taking the Coronavirus outbreak seriously and constantly monitoring the advice from WHO (World Health Organisation) and PHE (Public Health England)

For your piece of mind none of our staff have returned from a location whereby isolation would be required. Any of our staff who have reported the slightest of symptoms we have asked to remain at home for the advised isolation period. We have no reported cases of Covid-19.

We are implementing the following precautions

  • Monitoring and implementing the advice given to us by UK Government, WHO and PHE
  • We are assessing all risks associated with travel, work and meetings
  • Our staff will begin working remotely, but will be readily available on the phone, email or the communication medium of your choice
  • We have the full technical capability for our business to operate a fully functional service remotely offering our staff a safe environment, whilst minimising any disruption to our clients
  • Our landline phones have the capability for our team to answer your calls in any location that our staff are working from
  • We have spoken to all of our partners who similarly have capabilities to move their businesses online and therefore continue Sales and Lettings progression as required

While we love to see all of our clients and customers in person, we are fully prepared to move our business online if you prefer to work with us remotely including:-

  • Virtual viewings via FaceTime, WhatsApp or other comparable technology
  • Video calls and meetings
  • Video conference calls
  • Detailed property video tours
  • Online document Signing
  • WhatsApp/ Skype – and any communication medium that you prefer


For any property maintenance queries or requests please email: andy.berthier@sothebysrealty.co.uk

For any Accounts related queries please e-mail: aamir.ahmed@sothebysrealty.co.uk

For any general enquiries please email:  london@sothebysrealty.co.uk or country@sothebysrealty.co.uk

The office numbers are 020 7495 9580 (London) or 01932 860 537 (Country)

Clearly in the short term we will be arranging the majority of our meetings via video or by phone and our teams are here to support you. We are readily available to offer you any personal or professional support that you may need.

Our hope is that you, your families and friends remain safe and we will continue to do our utmost to support you in any way that we can.

Guy Bradshaw
Director, Head of London Residential

As of 16 March , 2020

During these challenging times, we at UK Sotheby’s International Realty have our clients and our colleagues best wishes at the forefront of our mind at all times.

We continue to monitor the Government Advice along with the WHO (World Health Organisation) and PHE (Public Health England). Whilst there are currently travel restrictions in place, we continue to serve our clients in whatever ways we can and adapt accordingly.

We remain here for you both professionally and personally and if you have any questions, queries or concerns please feel free to contact the offices or your broker accordingly. We are well prepared with a dedicated team to continue to serve you with video calls, WhatsApp calls, and Video Viewings as required. We are available via phone, WhatsApp, Facetime or Skype, or your preferred medium of communication.

Our highly technological marketing platforms which include an Apple TV app, social media posts, 4K videos, 3D video tours, and a multi-tiered cascading online platform make it possible for anyone around the world to view our listings from the comfort of their home.

We wish that you and your families remain healthy and safe and look forward to helping you during these unprecedented times. We will continue to update you over the coming weeks.

Guy Bradshaw
Director, Head of London Residential

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