Christmas Information | Opening Hours & Out of Hours Emergencies

As we are now within the winter months and approaching the festive holiday period, take the necessary precautions required to ensure that your home is safe and secure if you’re planning on leaving your property.

  1. During cold months, ensure your home is properly heated and ventilated in bathrooms and kitchens to prevent the build-up of condensation / mould.
  2. Outside taps need to be securely covered with insulation  to stop the tap / pipework from freezing. Freezing could result in a burst pipe damaging your home and contents.
  3. Planning on leaving for an extended period? Ensure the heating is left on sufficiently to prevent pipes bursting due to cold. Insurers recommend that boilers are left on a permanent setting no lower than 5 degrees to help prevent pipes from freezing.
  4. We would recommend that you arrange for a neighbour / friend to check the property should you be away for more than 2 days during the holiday period to ensure the landlords building Insurance and your own contents Insurance does not become void.

Property Management Holiday Guide | Hours and Emergencies

Christmas Opening

24th December 2020 – Open from 9:00am till 13.00pm
25th December 2020 – 30th December – CLOSED
31st December 2020 – Open from 9.00am till 13.00pm
1st January 2021 – January 3rd – CLOSED
4th January 2021 – Normal business resumes

Out of Hours Emergencies

Emergencies should be reported immediately. Tenants of our currently managed properties have been notified of the process via email.

Questions? Contact us to manage your property:

Andy Berthier (MARLA)
Head of Property Management – Residential Lettings
D: +44 (0) 207 495 9590
E: +44 (0) 203 131 0080 (Emergency out of hours)
Email

Meet Polina Shchepetkova, Head of Russian Desk

Choosing the right agent for your needs is especially important when making large life decisions, especially for a new home or a new investment opportunity; you need a personal connection and mutual understanding among the parties. While Russian myself, I have been in the UK for almost 9 years and, before joining Sotheby’s International Realty, I was working with private family offices serving the needs of UHNW individuals.

Certainly, the Russian language is exotic, and having the ability to share the same mother tongue with my clients is a positive accelerator for business relationships. Having a deep understanding for culture, mentality, behaviours, traditions and values; I have an advantage in  knowing Russian etiquette and social sensibilities – this what truly creates a bond and makes business flow, hence more successful and enjoyable for everyone.

I once realised how challenging it is nowadays to find people in sales who would genuinely focus on your goals, instead of narrowing down the path towards a particular project. With my business approach, I treat my clients with the type of service that I would expect for myself. By having knowledge in economics and finance, I aim to not only provide all the details of the project, but also to expand the awareness on the area and city structures; I provide insight on market knowledge, and I inform on current economic trends and political plans. Additionally, my job also includes providing you with an honest education on potential weaknesses and risks.

I believe that, despite the complexity of any given situation, there is always a solution to be found. It is just the matter of the creative thinking and problem solving, professional support and knowledge from a certified team that aims towards the same result. I partner closely with the top professionals in the industry because they can provide complimentary services for my clients. Need an advice on the best school for your kids? Visa issues? Solicitors and architects? Security and chefs? Easy. I have established strong partnerships and can recommend anyone my clients would potentially need – all are Russian speaking specialists ready to address any kind of issue that might arise on the way. Such approach creates a feeling of harmony during the process and satisfaction upon completion.

I discovered, that quite often people need more time and specific environment to understand and follow their true goals and preferences. Hence, my main strategy is to remain transparent throughout the process and keep the client informed as an expert in the area, but also a friend. For me, the real achievement in this business is not just generating quality leads and closing deals but also making sure that my clients and partners are feeling satisfied and fortunate long after we work together. With most of my clients we stay in touch for years.

I’m on call for your questions about anything in regards to your life here in London, part of having a house here is about feeling at home.  People are the main drivers of any businesses. Long-term relationships are the key to personal  and professional success.

Polina Shchepetkova
Head of Russian Desk

M: +44 (0) 755 740 16 26
+7   (0) 905 790 36 06
T: +44  (0) 207 498 95 80

Polina.Shchepetkova@sothebysrealty.co.uk